0785 511 2233

Rob Gould Intensives Mission Statement


The purpose of Rob Gould Intensives is to provide high quality driver training combined with unrivalled customer service


We will distinguish our self from competitors by providing excellent and unrivalled customer services

We will endeavor to answer all customer calls in person between 09.00 am to 18.00 pm Monday to Friday.

Instructors will endeavor to arrive at the appointed lesson time at least 95% of the time or offer an apology

Instructors will offer an interactive recap of previous lesson to set base line for tuition

Instructors will state aims and objectives for the session so pupil is in no doubt as to the purpose of the session.

Instructors will teach in a non-confrontational and non-judgmental manner.

Instructors will offer feedback and encouragement linked to specific areas of development

Instructors will interactively summarise the lesson so pupil is fully aware of strengths and weaknesses and whether the objective was achieved

Instructors will endeavor to reply to text messages and calls from customers as soon as possible and at the very least the same day.

Instructors will keep tuition vehicle in a reasonably clean and tidy condition that reflects the branding and professional image of the driving school

Instructors will ensure that personal hygiene is of the highest order including body odour and bad (coffee / cigarette) breath.

We will endeavor to resolve any customer complaints within 24 hours

2018 First Time Pass

89%


Get on the road to your licence with Rob Gould Driver Training
Rob Gould Driver Training
 0785 511 2233
Lesson times
Mon
9am - 7pm
Tue
9am - 7pm
Wed
9am - 7pm
Thur
9am - 7pm
Fri
9am - 7pm
Sat
11am - 4pm
Sun
N/A