Rob Gould Intensives Mission Statement
The purpose of Rob Gould Intensives is to provide high quality driver training combined with unrivalled customer service
We will distinguish our self from competitors by providing excellent and unrivalled customer services
We will endeavor to answer all customer calls in person between 09.00 am to 18.00 pm Monday to Friday.
Instructors will endeavor to arrive at the appointed lesson time at least 95% of the time or offer an apology
Instructors will offer an interactive recap of previous lesson to set base line for tuition
Instructors will state aims and objectives for the session so pupil is in no doubt as to the purpose of the session.
Instructors will teach in a non-confrontational and non-judgmental manner.
Instructors will offer feedback and encouragement linked to specific areas of development
Instructors will interactively summarise the lesson so pupil is fully aware of strengths and weaknesses and whether the objective was achieved
Instructors will endeavor to reply to text messages and calls from customers as soon as possible and at the very least the same day.
Instructors will keep tuition vehicle in a reasonably clean and tidy condition that reflects the branding and professional image of the driving school
Instructors will ensure that personal hygiene is of the highest order including body odour and bad (coffee / cigarette) breath.
We will endeavor to resolve any customer complaints within 24 hours