0785 511 2233

Terms & Conditions

The following terms and conditions are the basis upon which Driving Lessons are offered by Rob Gould Driver Training & Rob Gould Incentives and are in compliance with the current Government A.D.I code of conduct. The driver training is offered subject to the acceptance of these terms and conditions.

Driving Licences and Fitness to Drive

1:The Pupil must produce a current, valid driving licence, provisional, full or international and must produce it on the first training session.
2:The Pupil must be fit to drive and must disclose any medical condition which may affect their driving.
3:The Pupil must fulfil the legal eyesight requirements and read a car number plate at a distance of 20.5m.
4:The Pupil must inform their Instructor of any impending Court hearings with regards to driving offences.
5:The Instructor reserves the right to cancel a lesson if it is suspected that the Pupil may be unfit due to effects of alcohol, drugs (prescribed or otherwise) or any other conditions that would cause driving to be dangerous or illegal. The lesson fee will be payable in full.

Payments and Cancellations

1:Tuition fees are payable in advance at the beginning of each lesson.
2:Payment can be made by cash or via bank transfer directly to the Instructor (please ask for details).
3:Payments for block courses of lessons are payable in full prior to booking. Any refunds will be calculated at (monies initially paid – hours taken at standard hourly rate).
4:48 hours’ notice of cancellation of a lesson is required. Failure to give 48 hours’ notice will result in a cancellation fee of the agreed lesson fee.
5:If the Instructor cancels a lesson without prior notice due to unforeseen circumstances another lesson will be arranged with the Pupil at an agreed date and time. Your Instructor cannot be held responsible for delays or cancellations due to adverse weather, mechanical faults and heavy traffic.


1:The Instructor will endeavour to maintain regular lessons at an agreed time and day each week, however this cannot be guaranteed. Pre payment is advisable to secure a regular booking slot.
2:If for any reason the Instructor is late for the lesson the Instructor will make a concerted effort to advise the estimated arrival time and the lesson will be extended. If this is not possible for any reason the time will be credited on a future agreed suitable lesson.

Training Location
1:All lessons will start and finish at the same location unless alternative arrangements are agreed in advance.
2:The Instructor will determine a location for practical lessons which ensures both the Pupil and public safety – this means that the 3:Instructor may need to drive the Pupil to and from the lesson location; this journey time may form part of the lesson time.

Training Vehicle

1:Training vehicles supplied by the Instructor are taxed, insured for the purpose of driving tuition and tests, are fully roadworthy and fitted with dual controls.
2:Pupils who require tuition in their own vehicle must supply evidence in the form of relevant documentation that the Driver and vehicle are road legal.

Driving Tests

1:The Instructor reserves the right to withdraw the use of their car for the driving test if in their professional opinion the Pupil is below test standard; notice will be given before the test date to avoid any loss of test fees.
2:Test only to be arranged with Instructor and Pupil agreement.
3:Before the practical test checks of the vehicle will be made by the Pupil and Instructor together to ensure that it meets test requirements.
4:The Instructor cannot be held responsible for faults developing whilst on the test which will be beyond the Instructor’s control.
5:The Instructor cannot be held responsible for the test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the Instructors control and the use of car fee will still be charged. Your 6:Instructor will advise about claiming compensation from the DVSA.

Code of Conduct

1:The Instructor agrees to abide by the conditions of the ADI Code of Practice as set out by the Driver and Vehicle Standards Agency (DVSA) and the driving instruction industry.

Customer Rights

1:These conditions do not affect any protection a Pupil has under consumer legislation. We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform Pupils of any changes as soon as possible.

At Rob Gould Driver Training we create a friendly relaxed atmosphere and work hard to help you achieve your goal of passing the test and becoming a safe driver for life.

Complaint Procedure

1: If you are unhappy with any aspect of our service, please discuss with your instructor, if you are unable to reach a satisfactory conclusion please contact Rob Gould at rob@robgoulddrivertraining.co.uk. We will endeavour to respond to your complaint within 24 hours.

2018 First Time Pass


Get on the road to your licence with Rob Gould Driver Training
Rob Gould Driver Training
 0785 511 2233
Lesson times
9am - 7pm
9am - 7pm
9am - 7pm
9am - 7pm
9am - 7pm
11am - 4pm